08_order&payment_600x  Order & Payment

 

Where can I buy LightAir IonFlow air purifiers?

You can compare and buy all the IonFlow air purifiers online HERE.

Can I buy the IonFlow air purifiers from a retail store?

Yes, LightAir IonFlow air purifiers are available in several retail stores around the world. This however tend to vary greatly. Send us an email and we will direct you to your closest store, support@lightair.com.

 

What payment methods do you accept?

Stripe

  • LightAir uses secure payments with Stripe and handles the the following credit cards Visa, MasterCard, and American Express.

Paypal

  • LightAir also accepts payments through Paypal.
Is my payment secure?

About Stripe secure payments

  • Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider, Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

About Paypal secure payments

  • PayPal uses SSL technology to keep your information safe.
  • Paypal don’t share your financial information with the merchant (LightAir).
  • Paypal send you a confirmation email when you make a payment.
What currencies do you handle?

LightAir handles the following currencies: USD, Euro, GBP, CNY, KRW, SEK. Your purchase will be debited in the currency shown. In case of a return you will be refunded in the currency you paid in and to the account you used when making the purchase.

Can you explain the order process?
  • Once you have completed the order information and the payment, an e-mail confirmation will be sent to your registered email. This will have your order number, complete order details and shipping address. Please save it for your records.
  • Orders will be processed within 24 hours of receipt (Mon-Fri).
  • Orders will be shipped within 48 hours of receipt (Mon-Fri).
  • Time for delivery vary depending on destination. We ship from our warehouses in USA or Sweden.
Where can I find my order number?

As soon as you placed the order you will receive an email confirmation with your order number and receipt.

Can I cancel or change my order?

If you would like to cancel or change your order please contact our Customer Support team via email support@lightair.com, chat or phone +46 8 410 04 800.

We can help you with cancel without any cash withdrawal if the order has not left the warehouse. Once your order has been shipped we cannot cancel your order or edit the order details.

If you want to change the order we will help you cancel the first one if it has not left the warehouse and then you can go in and make a new one.

We really want you to be happy with your purchase so you may always return or exchange our products within 14 days of purchase. See the return policy HERE.

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